At Smartrose Health Care Ltd, quality isn’t a checklist, it’s a culture. From the staff we recruit to the services we deliver, every decision is driven by safety, integrity, and continuous improvement.

While we are not yet registered with the Care Quality Commission (CQC), we operate in line with national care standards and follow all regulatory requirements to ensure best practices are in place from day one.

🔹 How We Ensure Quality:

• Robust Recruitment Process– including enhanced DBS checks, reference verification, and in-depth interviews
• Mandatory Training– covering safeguarding, manual handling, first aid, infection control, dementia awareness, and more
• Regular Supervision & Spot Checks– to support staff performance and client satisfaction
• Policies & Procedures– clearly documented, accessible, and regularly reviewed
• 24/7 Support Line– for both clients and staff, ensuring issues are addressed quickly
• Client Feedback & Incident Reporting– every concern is recorded, investigated, and followed up with action

Our team is committed to developing safe, accountable systems as we move toward full regulatory registration. Until then, we hold ourselves to the highest possible internal standards, and we welcome audits, inspections, and feedback from our partners.